We want your shopping experience with Sonex Textile to be smooth and worry-free. Here are answers to some of the most common questions our customers ask:
Delivery & Shipping
Q: Do you offer delivery all over Pakistan? Yes, we deliver our products all across Pakistan.
Q: How long will it take to receive my order? Orders are usually delivered within 3–5 working days in major cities and 5–7 working days in other areas.
Q: Do you offer Cash on Delivery (COD)? Yes, we provide Cash on Delivery for your convenience.
Q: How much is the delivery fee? Delivery charges may vary depending on your location, but minimal charges apply.
Returns & Exchange
Q: What is your return policy? You can return or exchange products within 7 days of delivery, provided the items are unused, unwashed, and in their original packaging.
Q: How can I request a return? Simply contact our support team at sales@sonextextile.com or call us at +92 322 8115484 with your order details.
Q: Do you offer refunds? Yes, once the returned item is received and inspected, we process refunds within 5–7 working days.
Washing & Care Instructions
Q: How should I wash Sonex towels? Wash towels in cold or warm water with mild detergent. Avoid bleach to maintain softness and color.
Q: How do I care for bedding? Machine wash bedding on a gentle cycle using mild detergent. Line dry or tumble dry on low heat for best results.
Q: Can I wash bathrobes and blankets at home? Yes, they can be machine washed on a delicate cycle. We recommend air drying or tumble drying on low heat to preserve fabric quality.
Other Questions
Q: How can I contact customer support? You can reach us via email at sales@sonextextile.com or call us at +92 322 8115484.
Q: Do you take bulk or wholesale orders? Yes, we accept bulk and wholesale orders. Please contact us for details.
At Sonex Textile, customer satisfaction is our top priority. If your question is not listed here, feel free to contact us directly.
